Dear Roban Team,
I hope you are doing well.
. I placed an order for two shirts in July 2025 (Order #6479), and I was extremely satisfied with them. I particularly appreciated the quality of the linen, the finishing, the feel and weight of the fabric, as well as the overall packaging. The shirts had a very pleasant, substantial feel and a beautiful natural texture.
. I recently placed another order in September 2026 (Order #10865), expecting the same level of quality. However, I noticed a clear difference in the fabric. The linen in the new shirts feels lighter and less substantial, with a different texture and hand-feel compared with the shirts from my previous order. It also appears to have less of the dense, natural character and finish that I particularly appreciated in the earlier shirts.
.. Could you please clarify whether I may have selected different shirt references or different grades/types of linen this time, or whether there has been a change in the fabric specifications or linen supplier since my previous order?
. I am not raising this as a complaint, but rather because the difference was noticeable to me and I would genuinely like to understand the reason for it. I remain a loyal Roban customer and continue to have great confidence in your products, which is why I would appreciate your clarification.
. Thank you in advance for your time and explanation. I look forward to hearing from you.
Kind regards,
Dr. Mohamed TIMBELY
الخامة امتيااااااااز احسن من المتوقع والله